evidence based medicine

I am constantly amazed by some of the experiences that people tell me they go through when they go to see their physio after they have had articular cartilage repair. A couple of classics that I come across way too frequently are -

When I told my physio that I had ACI surgery they said "so you've had your ligament repaired! or 

When I went to the physio they had never heard of microfracture/OATS/Mosaicplasty/ACI (delete as appropriate!) and they had no details of my operation from the surgeon.